FAQs
What is Urban Attire?
Urban Attire is your go-to destination for bold, unique fashion. We offer a range of eye-catching, vibrant clothing that’s designed to help you express your individuality with style and confidence.
How do I place an order?
Placing an order with Urban Attire is easy! Simply browse our collection, select your favorite items, choose your size, and click “Add to Cart.” Once you’re ready, head to the checkout to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, including Visa and MasterCard but we don’t accept PayPal.
Do you ship internationally?
Currently, we only ship within the UK.
How much does shipping cost?
We offer free delivery on orders over £50. For orders under £50, a standard shipping fee will apply, which will be calculated at checkout.
How long will it take to receive my order?
We aim to process and ship all orders within 1-3 business days. Delivery typically takes 5-7 business days within the UK.
Can I track my order?
Yes, once your order has been shipped, we’ll send you a tracking number via email so you can follow your package’s journey to your doorstep.
What is your return policy?
We want you to love your Urban Attire purchase! If for any reason you’re not satisfied, we offer returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. Please visit our Returns page for more details.
How do I return or exchange an item?
To return or exchange an item, contact our customer service team at support@urbanattire.co.uk with your order number and the reason for the return. We’ll guide you through the process. Exchanges are subject to stock availability.
How can I make sure I’m ordering the right size?
We have a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to reach out to our customer service team for assistance.
Can I change or cancel my order after placing it?
Once your order is placed, we try to process it as quickly as possible. If you need to make changes or cancel your order, please contact us at support@urbanattire.co.uk as soon as possible, and we’ll do our best to accommodate your request.
How do I contact customer service?
We’re here to help! You can reach our customer service team at support@urbanattire.co.uk for any questions or concerns. We aim to respond within 24 hours.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter at the bottom of this page to be the first to know about new arrivals, exclusive discounts, and upcoming promotions. You can also follow us on social media for regular updates!
